Information for Volunteers



Each year we develop a training programme to help you get the most out of, and to help you feel comfortable in, your volunteer role.

In response to the ‘lockdown’ we have set up a new e-learning platform so you can still continue to keep up to date with your training. Please visit Wells E learning Network and then sign in using your own email and password of your choice.

Currently (June 2021) there are five modules: 1.Safeguarding Refresher 2. 800 years ago at The Bishop’s Palace and wider historical context in the country and 3. Wildlife at the Bishop’s Palace.4. Garden History 5. Tourist info. We will be adding more in the coming months. Please let Siobhan know if there is any subject you would like a module on.

To learn more about the gardens please download the Candide app and select Bishop’s Palace to tune in to a wonderful tour of the gardens by our Head Gardener James Cross. There is plenty on the history as well as the planting.

The Open University has 10,000+ free online courses (MOOCs) including the following topics:

“What is Heritage?”

“World Heritage”

“An Introduction to Geology”




The training programme includes new topics as well as repeats of previous training sessions that volunteers find useful to attend to refresh their knowledge. All volunteers have to undergo induction and safeguarding training; no other training is obligatory but volunteers find that the sessions are really useful and we set out to make them interesting and entertaining! 

In addition, there is on-the-job training where new volunteers in some roles will shadow another experienced volunteer until they feel confident enough to branch out on their own, and other roles have specific training.

If you have any ideas for training, or feel that you have relevant knowledge which you would like to share, please let Siobhan know.

The picture below is of our third Dementia Awareness training course that took place thanks to Wells Dementia Alliance. We now have eight more Dementia friends on The Bishop’s Palace Team.




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